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How We Handle Your Data

This page explains what we collect when you open or use an account, how we store it, and when we share it for security, support or payment checks.

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pusey888 How We Handle Your Data
REQUEST CHANNELS

Where Privacy Requests Reach Us

Privacy requests come through the same channels we use for account checks, so your message stays with the right team.

Email Send privacy requests from the email linked to your account. We use that address to match the record, check identity and reply with the next step for corrections, access requests or deletion requests where local law permits.
In-site chat Use in-site chat for questions about stored data, cookies or consent. We keep the thread in our support queue so the right team can trace the account record without moving you between departments.
Contact form If you prefer a written trail, submit the contact form with your account name, email and the change you want. A request sent from Shah Alam follows the same queue as any Malaysian request.
HANDLING STANDARDS

How We Keep Records Small

We keep privacy handling narrow: collect what is needed for account creation, security checks, transaction tracing and support replies, then store it only for as long as the purpose requires.

Collection scope

We collect account details, device signals and the notes you send to support. When a payment reference is needed, we keep only the fields needed to match the record and close the request.

Cookies

Cookies help the site remember sign-in state, session language and page settings. They do not let us see more than the browser shares, and you can clear them through your own device controls.

Security checks

For sign-in protection, we may compare recent logins, device changes and contact details. If something looks unusual, we ask for a fresh check before we change the account record or release sensitive data.

Retention

We keep data only as long as we need it for support, record keeping, dispute handling or legal duties. After that, we delete or anonymise it, unless local law asks us to retain it longer.

Change requests

If your name, email or other account field needs a correction, send the exact change and the reason. We may ask for proof so the record stays accurate and the request is handled safely.

Contact path

For privacy questions, start with the registered email address or the in-site chat linked to your account. That lets us confirm identity quickly and route the message to the right record holder.

Questions About Your Account Data

These answers cover the main things you may want to check: what we collect, why we keep it, how long we store it and how you can ask for a change. If your question is about access or eligibility, it depends on local law and is available where local law permits. Send the request from the email on file, and we will match it to the right record before we act.

We keep the details you send when you open or manage an account, plus device and session signals that help us protect sign-in, trace requests and keep records accurate. We only ask for what we need.

When Touch 'n Go, GrabPay, Boost dan FPX entries appear on the account, we store the matching reference and status so later checks can find the right line without exposing more than necessary.

Cookies store small settings such as sign-in state and page preferences. They do not replace your account record, and you can clear them in your browser if you want to remove the local copy.

We keep records only while they are needed for support, security, dispute handling or legal duties. After that, we delete or anonymise them unless local law requires a longer retention period.

Yes. Send the exact change from your registered email, and we will confirm identity before updating the record. If a document is needed, we will ask only for what is necessary.

Use the registered email or in-site chat, then add the account detail, the issue and the change you want. That helps us reach the right record and reply without delay.

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